United Healthcare

United Healthcare has undergone some changes in the last few years. It was also previously known as Pacificare. Per notifications I’ve received recently there are impending changes for some(maybe all?) plans in the near future.



  • Referral for massage – I require it. Some plans don’t require a massage prescription. However, since I’m not allowed to diagnose and I must use a diagnosis code to bill for you, I need a referral to obtain proper billing codes and create a thorough paper trail .
  • Massage must be medically necessary! (Most insurance plans won’t cover preventative massage.)
  • In the new year it is likely that preauthorization must be obtained from United Healthcare before massage therapy treatment can be rendered.